Healthy Incentive Program (HIP) Support Specialist at Mass. Dept. of Transitional Assistance

Full Time     •     Points Beyond     •     Posted 1 year ago     •     Required: 4 – 7 years experience     •     Bachelor’s Degree / Equivalent Experience     •     


Mass. Dept. of Transitional Assistance's Logo

Healthy Incentive Program (HIP) Support Specialist  (220000EJ)


The Department of Transitional Assistance (DTA) is seeking qualified applicants for the position of Healthy Incentives Program (HIP) Support Specialist. Our ideal candidate will use initiative, adaptability, attention to detail and a human centered approach to provide quality customer service and refine administrative systems.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

  • Support HIP-related planning, implementation and evaluation activities.
  • Create and maintain processes, protocols, tracking systems and interactive tools.
  • Promptly manage inquiries from HIP clients and retailers, field staff, and other stakeholders to thoughtfully resolve issues or concerns, including handling competing demands and sensitive situations.
  • Design accessible public-facing communication materials for HIP farms and Supplemental Nutrition Assistance Program (SNAP) recipients.
  • Assist team with creation of public-facing HIP resource libraries in multimedia formats, accounting for unique learning styles for different audiences.
  • Provide logistical support for meetings.
  • Assist in drafting program reports and correspondence as assigned, including the Community Supported Agriculture (CSA) waiver and report, HIP legislative reports, and HIP fact sheets.
  • Work to ensure a racial equity and social justice lens is integrated in policies, processes, and communications.
  • Assist with HIP processing issues and help farms set up SNAP/HIP processing correctly.
  • Coordinate annual retailer contract signature process.
  • Monitor retailers’ SNAP and HIP status; update HIP systems accordingly.
  • Support retailers with mapping their HIP locations on DTA Finder website.
  • Assist in the coordination of the SNAP CSA Pilot activities.
  • Adapt to changing priorities and timelines on multiple projects as needed to ensure completion of deliverables within required timeframes.  
  • Perform site visits to HIP statewide participating vendors as assigned to gather feedback, identify issues, training needs, and gaps in community organization support.

Required Qualifications

  • Strong computer navigation skills including proficiency in Microsoft Office.
  • Ability to maintain accurate records on information provided either orally or in writing.
  • Skill in taking customer service inquiries to completion, with ongoing tracking and communication to ensure issues are resolved satisfactorily.
  • Ability to identify and prioritize mission critical initiatives and coordinate numerous projects simultaneously to successful completion.
  • Ability to troubleshoot problems and offer creative solutions or workarounds.
  • Skill in using investigative techniques to gather and prioritize pertinent information for the creation of procedures and protocols.
  • Ability to deal with external entities in a diplomatic and efficient manner.
  • Ability to communicate with colleagues and clients in a manner that fosters a climate of inclusivity and respect.
  • Demonstrated commitment to diversity, equity, and inclusion.
  • Experience with responding to community needs and/or supporting leadership of community members in creating food access solutions.
  • Ability to interpret and use data in problem-solving and process improvement.
  • Ability to exercise sound judgment, including discretion in handling confidential information.
  • Familiarity with Massachusetts agriculture, and the diverse client and farmer populations served by HIP.
  • Proficiency in spoken and written English.

Preferred Qualifications

  • Knowledge of project monitoring and evaluation systems.
  • Experience working on remote or hybrid teams to accomplish work and track project progress.
  • Lived and/or professional experience with food insecurity programs.
  • Knowledge of DTA field offices.
  • Knowledge of marketing principles.
  • Knowledge of data collection and analysis methodologies.
  • Proficiency in languages other than English.
  • Ability to communicate effectively and represent the Department in its mission.
  • Ability to deal tactfully and establish harmonious relationships with others, including establishing rapport with persons from different ethnic, cultural and/or economic backgrounds, interacting with and demonstrating empathy to people who are under stress, and maintaining a calm manner in stressful or emergency situations.
  • Ability to set up collaborative software technology.
  • Knowledge of SNAP-processing technology and troubleshooting to assist HIP farmers.
  • Ability to read, interpret, apply, and explain the provisions of the laws, rules, regulations, policies, and procedures, governing agency operations, program eligibility, and assigned unit activities.
  • Ability to track projects consistently and show work when doing detail-oriented assignments.


Please upload both Resume and Cover Letter. First consideration will be given to those applicants that apply within the first 14 days.

About The Department of Transitional Assistance:

The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one out of every seven people in Massachusetts – including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports.

Learn more about our services and programs visit: www.mass.gov/dta

Total Compensation: 

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve – but it’s more than a paycheck. The State’s total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including: 

  • 75% state paid medical insurance premium
  • Dental and Vision Insurance
  • Flexible Spending Account and Dependent Care Assistance program
  • Low cost basic and optional life insurance
  • Retirement Savings: State Employees’ Pension and a Deferred Compensation 457(b) plan
  • 12 paid holidays per year and competitive Sick, Vacation and Personal Time
  • Tuition Benefit for employee and spouse at state colleges and universities
  • Short-Term Disability and Extended Illness program participation options
  • Incentive-based Wellness Programs
  • Professional Development and Continuing Education opportunities
  • Qualified Employer for Public Service Student Loan Forgiveness Program 

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on “Information for Job Applicants.”

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 and select option #2.




First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.





I. A Bachelor’s degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.*



II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.*



III. A Bachelor’s or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*



*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.


Executive Order #595: As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. 


An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.



Official Title: Program Coordinator II

Primary Location

: United States-Massachusetts-600 Washington Street


: Administrative Services


: Department of Transitional Assistance


: Full-time


: Day

Job Posting

: Jan 21, 2022, 10:43:01 AM

Number of Openings

: 1


: 61,047.22  87,395.10 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Jennifer Barthelemy  6173485169
Bargaining Unit: 06-NAGE – Professional Admin.
Confidential: No


About Mass. Dept. of Transitional Assistance

Find out more about Mass. Dept. of Transitional Assistance on their website.

Apply for this job.

Job Application
Address (Auto-Fill may not work with all browsers.)
Maximum upload size: 5MB
Maximum upload size: 5MB